Booking Terms and Conditions

General

Mystery Hotel Deal acts as a booking agent for the hotels and other service providers advertised on the website www.mysteryhoteldeal.com (the “Site”). The Site is owned, operated, and provided by Mystery Hotel Deal. In these Booking Terms and Conditions references to ‘we’ or ‘us’ or ‘our’ are references to Mystery Hotel Deal and references to ‘you’ or ‘your’ are references.  

Privacy Policy

This privacy policy sets out how we use and protect any information that you give PT Media Group Asia. This covers the Mystery Hotel Deal.com website which is operated by PT Media Group Asia.   PT Media Group Asia is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. PT Media Group Asia may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24th Jul 2023.   When this policy mentions “PT Media Group Asia”, “we”, “us”, or “our,” it refers to the PT Media Group Asia company that is responsible for your information under this privacy policy (the “data controller”) and refers to what happens when you’re on the mysteryhoteldeal.com website.  

Information we collect

In general, you may visit the site without telling us who you are or revealing any personally identifiable information about you. Our servers collect the domain names, operating system in use (e.g. Mac OS, Windows, etc), and browser (e.g. Google Chrome, Safari, etc). This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. PT Media Group Asia uses this information to measure the use of our site and to improve the content of our site. Email addresses and other personally identifiable information such as first and last name, telephone number, and other similar information are known only when voluntarily provided by a visitor for registration, booking requests, or other participation of visitors in any available online interactive activities.  

Information we collect from third parties

If you link, connect, or log in to your PT Media Group Asia account with a third-party service (e.g. Google or Facebook), the third-party service may send us information such as your registration and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.  

Use of your information

We may use the personal information you provide for any of the following purposes:  
  1. to fulfill a booking request;
  2. to provide customer service;
  3. to understand the use of our site and make improvements;
  4. respond to specific requests from visitors;
  5. protect the security or integrity of our site when necessary;
  6. send you notices and solicitations regarding the site and our businesses;
  7. to promote and market products to you. These solicitations may take the form of mailings or other couriers, telephone calls, email solicitations, and other methods of contact. Please notify us if you do not want to receive these solicitations from us using your personally identifiable information.
  8. profiling and automated decision-making – We use data collected to improve our relevance to you. For example, we collect data through interaction with our website (such as what content you view, and what kind of properties you search for) as well as information about how you came to our site in the first plan (for example, what advert did you click on) and activity within our emails (what emails you open and when what content you click on) and we use this to send you emails you are interested in or show you content, or property deals that more closely fit what you look at. This kind of activity does not have legal or otherwise significant effects on you.
At times, we may conduct online surveys better to understand the needs and profiles of our visitors. When we conduct a survey, we will try to let you know how we will use the information at the time we collect the information from you on the Internet.   To unsubscribe from our marketing email list, simply click on the unsubscribe link in the footer of any email from us or contact us at info@mysteryhoteldeal.com.  

Disclosures of your information

Unless otherwise disclosed in this privacy policy, personally identifiable information that may be collected in connection with visitors to this site is retained by PT Media Group Asia. PT Media Group Asia does not sell, transfer or otherwise disclose this personally identifiable information outside this company, except where disclosure is required by law.  

Sharing with property agents and owners.

To facilitate bookings we may need to share certain information, including personal information, with the managing agents, as it is necessary for the adequate fulfillment of the contract between you and the property manager/property owner. When you as a user submit a booking request, certain information about you is shared with the property manager (and owner, if applicable), including your full name, email, phone number, and other information you agree to share.  

Your rights

You may exercise any of the rights described in this section with Mystery Hotel Deal by sending an email to info@mysteryhoteldeal.com. Please note that we may ask you to verify your identity before taking further action on your request.  

Managing your information

You may access and remove or update some of your information and email preferences through unsubscribe links in all emails via your subscription settings. You are responsible for keeping your personal information up-to-date.  

Correction of inaccurate or incomplete information

You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your PT Media Group Asia account).  

Data access and portability

You are entitled to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).  

Data retention and erasure

We generally retain your personal information for as long as is necessary for the performance of providing our service to you as a customer. If you no longer want us to use your information to provide the PT Media Group Asia platform to you, you can request that we erase your personal information. Please note that if you request the erasure of your personal information:  
  • We may retain and use your personal information to the extent necessary to comply with our legal obligations.
  • Because we maintain the PT Media Group Asia platform to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
 

Withdrawing consent and restriction of processing

Where you have provided your consent to the processing of your personal information by PT Media Group Asia you may withdraw your consent at any time by unsubscribing via the unsubscribe links in emails or by sending a communication to PT Media Group Asia specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.  

Objection to processing

If you object to PT Media Group Asia processing your personal information you may request PT Media Group Asia not to process this information and withdraw your consent at any time by unsubscribing via the unsubscribe links in emails or by sending a communication to PT Media Group Asia specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.  

Other websites

This site may contain links to other sites of third parties. We are not responsible for the content or privacy practices of those other sites. We may revise this privacy policy from time to time. You are responsible for checking this policy when you visit our site to review the current policy. If you do not agree with the policy, you should cease the use of the site immediately.  

Media Group Asia Group cookie policy

PT Media Group Asia uses cookies and other technologies to provide and improve the PT Media Group Asia service. This policy explains how and why we use these technologies and the options you have.   A cookie is a small data file that is transferred to your device (e.g. your phone or your computer). For example, a cookie could allow us to recognize your browser, while another could store your preferences. There are two types of cookies used on the PT Media Group Asia platform: (1) “session cookies” and (2) “persistent cookies.” Session cookies normally expire when you close your browser, while persistent cookies remain on your device after you close your browser, and can be used again the next time you access the PT Media Group Asia platform.   We also use other technologies with similar functionality to cookies, such as pixels and tracking URLs to obtain usage data as described in the privacy policy above. For example, our email messages may contain pixels and tracking URLs to determine whether you have opened a certain message or accessed a certain link.  

Why Mystery Hotel Deal uses these technologies

We use these technologies for a number of purposes, such as:  
  • To enable you to use and fully access the Media Group Asia platform and services.
  • To enable, facilitate and improve your usage of the Media Group Asia platform and service.
  • To better understand how you navigate through and interact with the Media Group Asia platform and to improve the Media Group Asia platform.
  • To show you content that is more relevant to you.
  • To monitor and analyze the performance, operation, and effectiveness of the Media Group Asia platform and Media Group Asia advertisements.
  • To enforce legal agreements that govern the use of the Media Group Asia platform.
  • For purposes of our own customer support, analytics, research, and product development.
 

Third parties

We may also allow certain business partners to place these technologies on the PT Media Group Asia platform. These partners use these technologies to (1) help us analyze how you use the PT Media Group Asia platform, such as by noting the third-party services from which you arrived, (2) market and advertise PT Media Group Asia services to you on the PT Media Group Asia platform and third party websites, (3) help us detect or prevent fraud or conduct risk assessments, or (4) collect information about your activities on the PT Media Group Asia platform, other sites, and/or the ads you have clicked on. For example, to help us better understand how people use the PT Media Group Asia platform, we work with a number of analytics partners, including Google Analytics.   Third parties may also use such tracking technologies to serve ads that they believe are most likely to be of interest to you and measure the effectiveness of their ads both on the PT Media Group Asia platform and on other websites and online services. Targeting and advertising cookies we use may include Google, and other advertising networks and services we use from time to time. For more information about targeting and advertising cookies and how you can opt out, you can visit the Network Advertising Initiative’s opt-out page, the Digital Advertising Alliance’s opt-out page, or http://youronlinechoices.eu. To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page.   To the extent, advertising technology is integrated into the PT Media Group Asia platform and you opt out of tailored advertising, you may still receive advertising content. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of these opt-out links and are not responsible for the availability or accuracy of these mechanisms. Third-Party Social Plugins The PT Media Group Asia Platform may use social plugins provided and operated by third parties, such as Facebook’s Like Button. As a result of this, you may send to the third party the information that you are viewing on a certain part of the PT Media Group Asia platform. If you are not logged into your account with the third party, then the third party may not know your identity. If you are logged in to your account with the third party, then the third party may be able to link information or actions about your interactions with the PT Media Group Asia platform to your account with them. Please refer to the third party’s privacy policies to learn more about its data practices.  

Your choices

Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar.   Your mobile device may allow you to control cookies through its settings function. Refer to your device manufacturer’s instructions for more information.   If you choose to decline cookies, some parts of the PT Media Group Asia platform may not work as intended or may not work at all.